Learning Telemarketing Skills

This PDF course has been designed to give you the confidence to make proactive calls to prospective clients and learn the basics of telemarketing skills.

It will give you the knowledge you need to make effective calls and also how to prepare and develop your telemarketing skills

The course includes

• Overcoming fears and doubts about making proactive calls
• Building confidence
• Planning, before the call is made considering what needs to be achieved
• Getting focussed and not getting side tracked
• Developing skills to open the conversation
• Rapport building creating example sentences that could be used
• Listening skills, what is been really said?
• Questioning techniques, how and when to use open and closed questions

Including plenty of ideas to develop your own approach to making calls that are natural and develop rapport with the person that you are talking to.